FAQ
FAQ
Frequently Asked Questions about Machinerytek
What types of equipment does Machinery Asia Online provide?
We offer a wide range of compact machinery, including mini excavators, compact track loaders, bulldozers, forklifts, and more — all designed for efficiency and reliability on demanding job sites.
Who are your compact excavators designed for?
Our compact excavators are ideal for landscapers, builders, farmers, rental companies, and anyone who needs powerful machinery in tight or limited spaces.
Does Machinery Asia Online offer financing options?
Yes, we offer flexible financing plans. Contact our sales team to explore available options tailored to your needs.
How long does order fulfillment take?
Orders are typically fulfilled within 72 hours after payment confirmation.
How long does shipping take?
Shipping usually takes 5–14 business days after fulfillment, depending on your location.
Do you sell attachments for other brands?
Yes, we offer heavy-duty attachments that are compatible with most compact excavators and mini skid steers.
Is there technical support after purchase?
Yes, every machine comes with a 1-year parts warranty, plus free email support with responses within 48 hours.
What maintenance support is available?
We provide genuine parts, technical assistance, and maintenance support to keep your machinery operating at peak performance.
Is training available for operators?
Yes, we offer operator training led by certified professionals covering safety and best operational practices.
What is the product warranty?
All equipment is backed by a manufacturer’s warranty covering parts and labor. Terms may vary by product model.
Where can I get spare parts?
You can order genuine parts directly from our website or contact our parts department for assistance.
Can I return equipment if not satisfied?
Yes, we are committed to customer satisfaction. Please contact our support team for return instructions.
How can I reach customer support?
You can contact us by phone at +1(917) 793-0569, email at Support@machinerytek.com, or visit us at 2522 S Malt Ave. Commerce, CA 90040.
What safety features are included?
Our machinery includes ergonomic controls, emergency stop functions, and built-in safety systems to protect operators.
Where can I track my order?
You’ll receive a tracking code within 72 hours of payment confirmation for attachments. For machinery deliveries, our driver will contact you one day before arrival.